Code Of Ethics

In order to ensure superior service to our valuable customers, Finishline Auto Repair has adopted a strict code of ethics:

  • To perform high quality repair service at a fair and just price.
  • To have a sense of personal obligation to each customer.
  • To use only proven parts of high quality distributed by reputable firms.
  • To employ the best skilled technicians obtainable.
  • To recommend corrective repairs as well as maintenance services, with clear distinctions between repairs required to correct existing problems and services recommended for preventive maintenance.
  • To provide each customer with an itemized invoice for fairly priced parts and services that clearly identifies all parts used & services performed. Replaced parts may be inspected upon request.
  • To offer the customer a price estimate for work to be performed.
  • To furnish or post copies of any warranties covering parts or services.
  • To obtain prior authorization for all work done, in writing, or by other means satisfactory to the customer.
  • To notify the customer in a timely manner if appointments or completion promises cannot be kept.
  • To maintain customer service records for seven year or more.
  • To exercise reasonable care for the customer’s property while in our possession.
  • To maintain a system for fair settlement of customer’s complaints.
  • To uphold the high standards of our profession and always seek to correct any and all abuses within the automotive industry.